FAQ

When Will Items Come Back In Stock?
You can check out the list below for a general idea of when your favorite gear will be back in stock! These estimates could change, so if the time arrives and you don’t see them on the site, just reach out to us and we can get you up to date!
  • Halloween: Beginning of October
  • Christmas Sweaters: End of October
  • Christmas Leggings: End of October
  • Ski and Winter: End of November
  • St. Paddy’s/Mardi Gras: End of February
  • Spring, Summer, and Patriotic: End of April
One of our sweet new site features allows you to input your email address when clicking the size and style you need. You will be notified the moment that item is back in stock!
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Will I Be Charged A Customs Fee For My International Order?
All international orders are subject to customs fees and import taxes. Customers are responsible for paying these fees. These fees vary depending on the country the order is shipping to. For more information regarding your country's customs regulations and import taxes please contact the shipping company servicing your area.
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Why Hasn’t My Order Shipped Yet?
If you believe that your order should have already shipped, but you haven't received a shipping confirmation email, please contact us so we can make sure your package ships on time. Occasionally, shipping confirmation emails get trapped in junk/spam folders, so it’s always a good idea to check those before contacting us. We do not ship on weekends.
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How long does international shipping take?
Canada:
  • International Standard - (delivery within 9-days M-F)
  • International Economy - (delivery within 4-days M-F)
  • International Priority - (delivery within 2-days M-F)

Australia (non-Canada / non-Australia):
  • International Economy (delivery within 5-days M-F)
  • International Priority (delivery within 3-days M-F)

World (non-Canada / non-Australia):
  • International Economy (delivery within 5-days M-F)
  • International Priority (delivery within 3-days M-F)

*NOTE: Due to COVID-19 restrictions, the transit time for international orders may vary and we cannot guarantee a date of arrival at this time. We appreciate your patience and understanding!*
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It’s Been More Than 30-Days Since I Received My Order. Can I Still Return It?
If it has been more than 30 days days since you have received your order, we hate to tell you that you are no longer qualify for a return. To qualify for a refund, your returned item(s) must be received at our warehouse within 30 days of your date of purchase. Our return and exchange policy can be found here:
http://www.tipsyelves.com/terms-and-conditions#return.
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Can I Pre-Order An Out Of Stock Item?
Being popular is so hard, isn’t it? Unfortunately, some of our products and sizes do sell out. When this happens, only the in-stock and available sizes will show when viewing a product page. Any size(s) that is crossed out is out of stock and unavailable. If a product has a SOLD OUT banner over the main image, that’s because all sizes are sold out for that product.That said, If you click on the size you need, you can input your email address and receive a notification the second that style and size are back in stock!